Privacy Policy and Collection Statement

Sparx Events & Entertainment Pty Ltd (ABN 57 616 224 974) (we, us, our) places significant importance on protecting your privacy and respects your rights regarding your personal information. This privacy policy sets out, among other things, how we collect your personal information and the limited purposes for which we use your personal information in carrying out our services. We acknowledge your rights and our obligations under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles, and we manage the collection, storage, handling and any permitted disclosure of your personal information in accordance with the Privacy Act. You are not obligated to agree to our Privacy Policy or the collection of your personal information. If this is the case please let us know, as this may affect your use of this website https://www.charliesparx.com.au/ (Website) or any of our services. Our contact email address is info@charliesparx.com.au (Contact Email Address).

In accordance with the Privacy Act definition of "Personal Information", generally it refers to any information that can be used to personally identify you. Examples of this include your name, address, contact number and email address. We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users operate on our Website. Your personal information will not be shared, sold, rented or disclosed other than as described in this privacy policy.

We only collect personal information (other than sensitive information) if it is reasonably necessary for one or more of our services or activities. We will only collect sensitive information about you with your consent and if it is reasonably necessary for one or more of our services or activities, or otherwise in accordance with applicable law. Sensitive information includes information about a person's race, ethnic origin, political opinions, health, religious or philosophical beliefs and criminal history. We may collect the following personal information from you: Identification information: such as your name, date of birth, age, gender, signature, drivers licence number; Contact details: such as your residential and business addresses, email addresses and telephone numbers; Digital information: such as cookies, pixels, software versions used, device identifiers (eg. IP address), location data (where available and not disabled by you), dates, times, file metadata, referring websites, data entered, and user activity such as website views, links clicked, apps installed, app launches, adding items to a cart for purchase, and making payments; and Financial and Credit information: where you make a purchase from us, your bank account and credit card details, and payment history.

We will only use or disclose personal information that we hold about you: for the primary purpose for which it was collected; for any other purpose for which you have provided us with your consent or that you would reasonably expect; or where compelled or permitted by Australian law, by order of a court/tribunal, or at the direction of a law enforcement or other government agency. The primary purposes for which we (or our contractors) collect, hold, use and disclose your personal information are in connection with carrying on our business activities and performing our functions. These purposes include: promoting and selling to you, and giving you access to our services; developing a stronger relationship with you and facilitating interactions between us; enhancing and expanding our services; learning of your likely preferences so that we may personalise our services, send you news about our services and notify you of new services, special offers, competitions and other information and opportunities you may be interested; providing you with localised online content based upon your general geographic location; performing accounting and administrative functions (including invoicing and processing of payments); meeting regulatory, contractual and funding requirements; internal reporting; preventing, detecting and investigating or otherwise addressing any security or technical issues with our products and services; enforcing our terms and conditions of use; protecting our property and preserving or exercising our legal rights; aggregated data analyses and trend reporting; responding to your enquiries and investigating your complaints; and communicating with you (by various methods including email, push notifications, text message, online messaging channels and telephone) in relation to any of these matters and other topics.

Most of the personal information we collect and hold about you we obtain from you directly, in the following ways: when you contact or interact with us (including by post, telephone, email, or by completing an online form on our Website or engaging in an online chat), to make an enquiry regarding our products and services, to make a complaint, to provide feedback or to make a booking to use our services; if you interact with us via social media (such as Facebook, Instagram, Twitter); if you subscribe to any of our mailing lists, request us to send you information or set your account preferences; if you participate in any competition, promotion, testimonial, survey or focus group that we conduct; if you submit an employment application to us; when you attend one of the events where we carry out our services; and when you communicate or deal with us in other ways involving a need for personal information to be provided by you directly.

Some of the information we collect about you is automatically provided to us whenever you view our websites or social media pages, and when you visit other websites on which we advertise. We collect aggregated information which tells us about visitors to our sites, but not the identity of those visitors. This includes: Standard browser and web server log information including the type and configuration of the browser and operating system you are using, connection information such as your Internet Service Provider and IP (Internet Protocol) address - which may tell us your general location, statistics on page views, referral websites, and other browser and standard web server log information. This information is used by us for aggregated statistical analyses, such as Google Analytics reporting, and for systems administration purposes to help us improve our websites. More information about how Google Analytics collects and processes data is available at www.google.com/policies/privacy/partners/; Information collected using cookies, web beacons and similar technologies (such as browser storage and plugins) which store small data files on your device when you browse and use websites and online services. Cookies allow our server to deliver a page tailored to you, or the page may contain script which is aware of the data in the cookie and so is able to carry over information from one visit you make to the website to the next. Some cookies are essential for us to be able to provide you with access to our website or online services. We may also use non-essential cookies to improve the performance and functionality of our website and to collect aggregated information about how people use our products (for example, by monitoring visitor traffic to our websites, the most popular pages accessed, click-through rates, the dates, times and duration of user visits, common search terms entered and other actions on our sites). Via a resettable device identifier ("advertising identifier") on your mobile device or tablet (for example, the "Identifier for Advertisers" or "IDFA" on Apple iOS devices and the "Google Advertising ID" on Android devices). Advertising identifiers are similar to cookies and are used by us to help identify your likely interests (based upon your use of websites and apps and your responses to advertising, emails and push notifications) and to deliver online ads relevant to those interests ("interest-based advertising"). You may be able to disable some of these technologies by configuring the appropriate setting(s) on your device (for example, with most internet browsers users can erase or block cookies, or receive a warning before a cookie is stored). However, doing so may limit the functionality of the website and/or impact your user experience with our online service.

We may disclose your information to third parties as described below: service providers, suppliers, agents or contractors engaged by us to perform services on our behalf or to assist us to provide services to you (for example, advertising agencies, payment processors, IT developers and software providers/licensors and data analysts); our business partners with whom you may have an existing relationship, or with whom we collaboratively work with to provide services to our customers; law enforcement and other government agencies where we or that agency believes disclosure is reasonably necessary to satisfy any applicable law, regulation or legal process; provided that the receiving party agrees to respect and deal with your personal information in a manner that is consistent with this privacy policy.

We may use the personal information we collect from you to learn about your service preferences and identify particular services and other information you may be interested in. We (or a third party we engage to assist us) may then use direct marketing communications to let you know about these services (including special offers and surveys). Direct marketing includes us or third parties contacting you directly (eg. through emails or newsletters) and providing targeted advertising content to you (including through third party websites and social media platforms such as Facebook). We will provide direct marketing information to you where you have requested or consented to receiving it. Our direct marketing communications will provide you with an option to opt out or unsubscribe. You can also manage your preferences in digital platforms such as Google or Facebook if you do not wish to receive online targeted advertising. If you withdraw any consent or permission for use of your personal information for direct marketing purposes which was granted by you at the time of accepting the Terms and Conditions of use of our services, this may result in us restricting or cancelling your access to those relevant services.

In accordance with "Australian Privacy Principle 8-cross border disclosure of personal information", there may be circumstances in which we will disclose your personal information to an entity who is not in Australia or an external Territory, including but not limited to: where you have provided your consent to such disclosure; for the purposes of securely storing the data on a third party's remote server; under a contractual obligation with a licensor or other third-party supplier or contractor; as part of outsourcing technological or administrative projects; or by law. Such overseas recipients are likely to be located in the following countries: United States of America. Before making any cross-border disclosure of your personal information without your consent or disclosure to a country outside of the European Economic Area and other regions with comprehensive data protection laws, we will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach this Privacy Policy.

We take all reasonable measures to ensure your personal information is securely collected, used and stored and implement risk mitigation steps to prevent misuse, loss or unauthorised access of your personal information. We ensure all our employees and suppliers who may handle your personal information, comply with this policy and maintain the security and confidentiality of your information and do not disclose such information to third parties. We ensure that personal information held by or for us: in electronic form, is stored on secure servers in controlled facilities; as a hard copy document, is archived in secure filing systems; and only accessible by authorised personnel. Where we no longer need the personal information we hold about you, we will take reasonable steps to securely destroy that information or to ensure that the information is de-identified in accordance with legal requirements for retention and disposal. We cannot warrant the security of any personal information you transmit to us over the internet. It is your responsibility to maintain the security of your password or device, and to log out of your account or deactivate your device after use, to ensure that subsequent users are not able to access any of your accounts containing your personal information.

In accordance with the Privacy Act, we are only permitted to retain your personal information for as long as necessary to fulfil the purposes we collected the information for, including for the purposes of satisfying any legal or tax requirements. For example, there is a legal requirement that we must keep certain customer information such as contact, identity and transaction data for 7 years for tax purposes. In the process of determining the appropriate retention period for personal information, we take into consideration the nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we retain your personal information and whether we can achieve those purposes through other means which pose less risk of harm from unauthorised use, and the applicable legal requirements. In certain situations, we may de-identify your personal information, so that there are no longer any ties that link the information with you personally, for market research or statistical purposes. In these circumstances, since the information does not identify you personally, we may use this information indefinitely. Personal information that we no longer need to keep for the purposes the information was collected for will be deleted or destroyed.

To enable us to provide you with the best service, we need to have accurate personal information about you. We will take reasonable steps to ensure that the personal information about you that we collect, use and disclose is accurate, up-to-date and complete, and relevant to the purposes for which it is used or disclosed by us.

You are able to access all your personal information held by us by contacting us using the Contact Email Address. We will endeavour to provide you with your personal information in a form that is easiest to access, such as in an email. We will endeavour to provide you with all of your personal information if you request it, however there may be situations where we cannot grant you access to the personal information we hold. For instance, we may need to refuse access if granting access would breach the privacy of others or result in a breach of confidentiality. If this is the case, we will provide you with a written account for any refusal. If any personal information we hold about you is incorrect or incomplete, then you may request us to amend it.

You may withdraw your consent to the collection or storing of your personal information as outlined in this privacy policy at any point for any reason. To withdraw your consent to the collection and retention of your data by us, please contact our Data Protection Officer using the Contact Email Address and we can arrange for your data to be deleted, destroyed or returned to you to the extent we are permitted by law. It is important to note this may impact your use of this Website and our services. If you wish to unsubscribe from our e-mail database, or opt out of any marketing communications, please send us an email with "Unsubscribe" in the subject line of the e-mail.

Should a data breach involving personal information occur or be suspected to have occurred, we will take reasonable steps to address the breach within a reasonable timeframe and implement risk mitigation activities to ensure the data breach does not result in serious harm. We will carry out a rapid and comprehensive assessment of the suspected data breach to determine if it amounts to an 'eligible data breach' as defined in the Privacy Act, which in general terms is a breach likely to result in serious harm to any individual affected. If, after assessing the situation, we believe on reasonable grounds that an eligible data breach has occurred, we will notify the Office of the Australian Information Commissioner (Commissioner) and the affected individuals at likely risk of serious harm as soon as reasonably practicable, in accordance with Privacy Amendment (Notifiable Data Breaches) Act 2017. If you suspect your rights under the Privacy Act or your data has been breached or you believe we have breached our obligations under the Act, please contact us using the Contact Email Address and provide details of the incident and we will investigate your matter. Any communications sent to us will be treated as confidential. We will investigate and resolve your concern within a reasonable time in accordance with the Privacy Act.

If you have any questions or concerns about this privacy policy please contact us at info@charliesparx.com.au. Our staff will respond to your question or concern as soon as reasonably practicable to discuss and resolve your concerns.

All Personal Information held by us will be governed by the latest version of our privacy policy, which will appear on our Website. Any updates to this privacy policy will be communicated to you by updating this page on our Website. This privacy policy was last updated 7 July 2024.